...won't work. Can anyone help? There is a product key on the back of the plastic cd sleeve but it doesn't work and I have to have outlook to sync my pocket pc

If you or someone you know is a student with ID, make a scanned copy and then go to;
http://www.academicsuperstore.com/products/Microsoft/Outlook/770892
Send in the student verification and get OUTLOOK 2007 for $52.95. You can't beat that with a stick.
Hope that helps.