when mi try to download my paid version of norton 360 my comp says get module handle ex w not located in the dynamic library kernel 32 .dll any suggestions

If you look at the system requirements for Norton 360, it runs on Win Xp and Vista. Not Win 2000.

GENERIC KERNEL32.DLL ERROR CHECKLISTBAD MEMORY MODULES. Try inserting the command DEVICE=C:\WINDOWS\HIMEM.SYS /TESTMEM:ON into your CONFIG.SYS file with the System Editing utility and watch your computer for a message “HIMEM has detected unreliable memory at address xxxxxxxxx” which will certainly indicate that there is a memory problem. It may take several reboots over a period of days for this to show up. You can also download diagnostic software from AMI, or DocMemory from SIMMTester.com, to test your system’s memory.

BAD VIDEO DRIVERS. Check with your video card manufacturer for an updated set of drivers. If they don’t have an update, check one of the driver sites here.

CPU, BUS SPEED OR MULTIPLIER OVER CLOCKING. DON’T!

FAULTY OR DIRTY COOLING FANS ON YOUR CPU OR POWER SUPPLY. The CPU fan can be cleaned with a small paintbrush and some compressed air. The power supply fan should be cleaned only by someone who is comfortable working around high voltage capacitor components. (If you are not sure if this is you — then trust me — it isn’t you.)

GRAPHIC ACCELERATION IS SET TOO HIGH. Right-click My Computer, select Properties, then the Performance tab, then the Graphics button. Turn down graphics acceleration a notch, reboot, try again. Repeat as necessary.

ANIMATED MOUSE CURSORS, MOUSE TRAILS, AND ACTIVE DESKTOP can also rarely cause these kinds of problems. Try disabling them all and re-adding one at a time until you find the culprit.


ANOTHER SOLUTION

The following has solved many people’s Windows Explorer KERNEL32.DLL crashes. It is from early Windows 95 days, and seems to work primarily on Win95, though I have had a couple of Win98 users say that it helped them, too.

In the root directory of C:\, modify or create a CONFIG.SYS file to include the following lines:

FILES=65
BUFFERS=40
STACKS=64,512

If the error persists, try adding this line to your SYSTEM.INI file in the [386Enh] section:

; Increases default stack pages from 2 to 6
MinSPs=6
(The default is 2. If required, increase by increments of 2 until you find a value that solves the problem. The ; [semicolon] works the same as REM works in AutoExec.bat.)

Click Edit, Save, Edit, exit. Shut down and restart for the changes to take effect.

Additionally, repeat KERNEL32.DLL errors can often be resolved by deleting your Windows swap file, WIN386.SWP, and letting it rebuild itself.

Whats the version of Norton 360? If its 2.3.1.4 then, it is not compatible with your windows 2000 computer. Tell Symantec and they should give you an older version compatible with 2000.